Web Call Center
For several years now, Project Automation operate and manage a Call Center facility that makes it possible for every Customer to reach it from nationwide locations.
This facility, implemented with the integration of telephony and information technology, supports the provision of services with highly specialized content for networks and systems distributed nationwide.
The Call Center manages the requests for technical assistance, both hardware and software, actively supporting the request for an intervention, monitoring the support service provided, through the collection of information given by the Customer too and analysing the feedback in order to improve the service.
Management of the activities has been further boosted by the introduction of an information technology tool characterized by advanced operational flexibility, called Web Call Center, designed and developed directly by the Company. This software allows all configured and authorized users to access the Call Center information via the Internet, to view any kind of data related to the operational management of the technical assistance contracts.